Welcome!

You're now on Blue Link's new Help Center!

Tickets and Work Orders:

• A Help Desk ticket is a request for troubleshooting help. When you open a ticket, our Help Desk agents will either provide you with a resolution to your issue relatively quickly, or they will direct your request to the appropriate department for scheduling and you will be notified accordingly. Help Desk activities are typically urgent or short term, do not require scheduling of any specific resources, and can be resolved with the skill set available within the Help Desk Team - quickly. (You may be able to use the Knowledge Base and FAQ articles on the Help Center to resolve your issues quickly, without needing to create a ticket.)

• A Work Order is opened when specific resources need to be scheduled, or a request or problem requires detailed analysis or developer intervention. The good news is you don’t need to worry about this – you may simply open a ticket and submit with the appropriate information, and our Help Center and Agents will, where appropriate, redirect the request for Work Order creation and scheduling, and you will be notified accordingly. With the requite permissions, you may review open work orders on the License and Work Order Portal.

Academy:

• Blue Link's Academy includes articles and videos for user training and "how-to" type questions. The Academy site acts as a user manual and training guide for new and existing employees.

License & Work Order Portal:

• Blue Link's License & Work Order Portal is a permission-based site for managing Work Orders, hosted user licenses and specific component licenses such as POS Terminals and Mobile Picking.

Feature Requests:

• Blue Link's Feature Request Forum enables users to propose or vote on new features they'd like to see incorporated into Blue Link products.